Struggling to feel heard at work?
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SHOW NOTES:
You share ideas, offer solutions, repeat yourself — and still nothing lands. Then someone else says the same thing, and suddenly it’s brilliant.
You’re not imagining it. Being unheard isn’t a personal flaw — it’s a neuroscience and systems problem. In this episode, Dr Toni Collis unpacks why even great leaders struggle to be heard, and how to change that dynamic without shouting louder or working harder.
You’ll learn:
✨ The neuroscience of leadership communication — why some voices carry more weight than others
✨ How bias, bandwidth, and cognitive overload make great ideas disappear
✨ The Outcome – Process – Ask framework to get your message to land
✨ How regulating your nervous system changes how people hear you
✨ Ways to model listening that build trust and influence across your team
If you’ve been told to “be more strategic” or “speak up more,” this episode gives you the science-backed tools to be heard, seen, and respected — without changing who you are.
Key Takeaways
◾ Being heard is about clarity, calm, and connection, not volume.
◾ Bias and overload affect who gets airtime — but you can shift perception through structure and tone.
◾ Listening is contagious: when you model presence, others follow.
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TRANSCRIPT
Maybe you made a point, shared an idea, even repeated yourself — and somehow, it just didn’t land. Then a few minutes later, someone else says almost the same thing, and suddenly it’s the best idea in the room.
Or maybe you’re finding that your boss nods politely but never follows through.
Your team keeps missing your direction.
Or you’re starting to wonder — am I just not being clear enough? Am I the problem here?
If that sounds familiar, you’re not alone. Feeling unheard is one of the most common frustrations I see in women leaders — especially in tech. And it’s not just about communication skills. It’s about how the brain listens, how power and bias affect who gets heard, and how easily we can fall into patterns that make our voices smaller without even realizing it.
In today’s episode, we’re going to unpack why so many great leaders struggle to be heard — and what’s really going on underneath that dynamic.
We’ll dig into the neuroscience of listening and trust — what actually happens in the brain when people decide to tune in or tune out — and I’ll share some practical tools you can use right away to shift how others perceive your ideas, your authority, and your presence.
We’ll also look at the other side of this — because sometimes, the reason we’re not being heard is that we’ve stopped listening too. I’ll walk you through a few mindset and communication habits that can help you break that cycle and start creating the kind of leadership conversations where everyone — including you — feels heard.
So if you’ve ever found yourself repeating the same message, trying harder to get your point across, or just wondering what it takes to be taken seriously — this one’s for you.
Let’s dive in.
So, let’s start by talking about what’s really happening when you’re not being heard at work — whether it’s your boss who doesn’t listen, your peers who talk over you, or a team that just doesn’t follow through.
It’s easy to take that personally. Most leaders do. We assume it means we’re not communicating clearly enough, or that we need to work harder on our leadership presence. But often, it’s not about how loudly you’re speaking — it’s about how the people around you are listening.
Here’s the thing: our brains are not designed to take in every piece of information that’s shared. We filter constantly — especially in fast-moving tech environments where there’s cognitive overload, constant Slack pings, and everyone is operating at capacity. When that happens, even the best ideas can get lost.
From a neuroscience perspective, the brain pays attention to what feels relevant, emotionally safe, and rewarding.
If your message triggers a sense of threat, confusion, or simply doesn’t connect to the listener’s priorities, it gets filtered out — not because you’re wrong or unimportant, but because their brain literally tunes it out to manage energy.
That’s why being heard at work is not just about what you say, but how you signal safety and relevance in your leadership communication.
It’s why some people can walk into a meeting and immediately hold the room’s attention — their voice, tone, timing, and clarity activate the brain’s “attention network.” That’s what we often refer to as executive presence — the neuroscience of leadership communication in action.
So, if you’ve been wondering what to do when your boss doesn’t listen, or when your team keeps missing your direction, this is where the shift begins.
In the next few minutes, I want to walk you through why even experienced leaders fail to listen — and how understanding the brain’s listening patterns can completely change how you show up, get heard, and lead.
Now, let’s dig into why this happens — why so many of us, even experienced leaders, struggle to be heard at work.
When I ask clients what they think is going on, I often hear things like, “My boss doesn’t listen,” or “My team just tunes me out.” But here’s the truth — it’s rarely one thing. There are usually three or four dynamics happening all at once.
The first is power and bandwidth.
When you’re communicating upward — trying to get your boss to listen — you’re competing for attention against a dozen other priorities. Senior leaders filter for risk, alignment, and results. So if your message doesn’t connect to their current focus, it’s not that they’re ignoring you on purpose — their brain simply doesn’t flag your input as urgent.
The same goes when you’re leading a team. They’re overloaded too, managing their own fires. So “not listening” is often more about capacity than intent.
The second reason is cognitive bias — particularly in how women’s voices are received in tech and leadership.
Research shows that women are interrupted more often, credited less for ideas, and have their input unconsciously devalued in mixed-gender discussions. That means you might be saying something brilliant — but if it’s not delivered in the format or tone your listener expects from a “credible” leader, it can get missed.
That’s where executive presence comes in — not about pretending to be someone else, but understanding how perception shapes who gets heard.
The third reason is communication mismatch.
We often lead with logic when the other person needs emotion, or with detail when they need vision.
For example, when you tell your boss, “I think we should rethink this approach,” their brain hears “problem, risk, more work.” But when you start with “Here’s an opportunity to make this easier for the team and more efficient for our customers,” that same idea now lands as solution, alignment, progress.
It’s the same content — but framed through the brain’s preference for safety and reward.
The fourth — and this one surprises people — is over-explaining.
When you don’t feel heard, it’s natural to try harder, to add more detail, more justification. But the brain interprets that as uncertainty. You can accidentally talk yourself out of credibility.
The more words we use to prove our point, the less power those words have.
So if you’ve ever found yourself thinking, “My boss just doesn’t listen,” or “No one takes my ideas seriously,” it’s worth asking — is this a communication issue, a perception issue, or a bandwidth issue? Because the fix looks different for each one.
And here’s something that’s often missed in leadership communication: sometimes, we’re the ones who’ve stopped listening, too.
When you feel unseen or undervalued for too long, your own brain goes into self-protection mode. You start filtering out others’ input, assuming they won’t get it, or tuning out before they’ve finished. That’s the emotional feedback loop that keeps both sides unheard.
So part of what to do when your boss doesn’t listen — or when your team stops listening — is to reset that loop. To create small moments of listening that invite reciprocity.
Because when you model attention and presence, you teach others — consciously or not — how to do the same.
In a moment, I’ll share some of the practical tools I use with my executive coaching clients — neuroscience-backed ways to get your voice heard again, and to rebuild trust and attention on both sides.
So how do you actually lead when it feels like no one’s listening?
Let’s start with what not to do — don’t try to speak louder, work harder, or explain more.
When we do that, we’re responding to a feeling — frustration, invisibility, disconnection — instead of the real communication gap. The more we push, the more the other person’s brain goes into defense mode.
So the goal isn’t to be louder. It’s to be clearer, calmer, and more connected.
One of the most powerful tools I teach my clients is something I call the Outcome–Process–Ask formula.
It’s a simple structure for leadership communication that helps you cut through noise and make sure your message lands — whether you’re talking to your boss, your peers, or your team.
Here’s how it works:
Step 1: Outcome.
Start with the why — the outcome you’re driving toward.
For example, instead of “We need to update the plan,” you might say, “To deliver the launch on time, we need to adjust our next sprint.”
You’re showing purpose and context right up front — and that immediately helps people’s brains tune in.
Step 2: Process.
Next, outline the how. What’s the path to that outcome? This isn’t about over-explaining; it’s about showing confidence and clarity.
Something like: “Here’s the simplest way to make that shift without slowing down other teams.”
Step 3: Ask.
Then finish with a clear, specific ask — “Can I get your support on this?” or “Can you confirm this priority so we can move forward?”
That last step is critical. A direct ask signals that you’re leading with focus and decisiveness, which activates trust and attention.
You can use this same framework when you’re trying to get your boss to listen.
For example:
“To hit our customer goals this quarter (Outcome), we need to resolve this performance bottleneck (Process). I’d like your input on the best way to raise this with leadership (Ask).”
Notice what that does — it signals alignment and clarity, two things the executive brain is wired to prioritize. That’s how you get heard at work without forcing it.
Another essential skill here is regulating your own nervous system before you speak.
When you feel unheard, your body interprets it as a threat — your heart rate rises, your tone sharpens, and that tension transmits.
But if you pause, take one slow breath, and anchor yourself — maybe even lower your voice slightly — you project authority and calm.
That small physiological shift changes how others perceive your message. This is where neuroscience and leadership communication intersect — you’re literally rewiring how people’s brains respond to your presence.
Next, practice what I call reverse listening.
Start by showing you’ve understood the other person’s perspective:
“I hear that your main concern is timeline. Here’s how my proposal supports that.”
That one sentence creates psychological safety and makes your listener’s brain more open to receiving new information. You’re proving you’re not just waiting to talk — you’re engaged, attuned, and leading collaboratively.
And finally, remember that listening is contagious.
If your team isn’t listening, ask yourself — how well am I listening right now?
Because when people feel truly heard by you, they become more receptive to hearing you in return. It’s a virtuous cycle — one that great leaders create intentionally.
So when you’re wondering how to get your boss to listen, or how to get your team to engage again, start with these three steps:
- Lead with clarity (Outcome–Process–Ask),
- Regulate your own state before speaking,
- And model the listening you want to receive.
It’s not about being the loudest voice in the room — it’s about being the one people trust to make sense of the noise.
In a moment, I’ll share some quick reflection questions to help you identify where your own communication might be breaking down — and how to reset it this week.
Before we wrap up, I want to leave you with a few reflection prompts — a short self-coaching moment to help you integrate what we’ve talked about today.
Take a minute later today, or maybe on your commute, and think about these questions:
- Where am I consistently not being heard at work?
Is it with my boss, my peers, or my team? Notice the patterns — the situations where you find yourself repeating, explaining, or feeling dismissed. That awareness alone is powerful. - What might be getting in the way of my message landing?
Is it clarity? Timing? Emotional tone? Or maybe my leadership mindset — am I showing up grounded and confident, or frustrated and hurried? - How am I listening right now?
Sometimes the fastest way to be heard is to start listening differently. Think about who in your world needs to feel heard by you this week — your team, a colleague, maybe even your boss. When you model attention and empathy, you invite it back. - What’s one conversation I can re-approach using the Outcome–Process–Ask framework?
Keep it simple. One message, one moment, one ask. Test it and notice what changes.
These small shifts — in tone, structure, and self-regulation — are what build executive presence and influence over time. They’re also the foundation of sustainable leadership: clear thinking, calm communication, and relationships built on trust.
Because being heard isn’t about pushing harder; it’s about leading the conversation — with focus, self-awareness, and intention.
And if you’re listening today and realising you’ve been doing this alone for too long — trying to fix the communication gap by sheer grit — that’s exactly what we’ll explore next week.
We’re going to talk about when guidance beats grit.
How to know when it’s time to bring in a coach, what to look for, and why women in tech are still less likely to invest in coaching than their male peers — even though the ROI is clear.
If you’ve ever wondered whether coaching could actually move the needle for you, you’ll want to tune in for that one.
Until then, take a breath before your next big conversation, lead with clarity, and remember — your voice matters. Let’s make sure it gets heard.